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Syllabus for service management?


Baskar 22nd Jan, 2019
Answer (1)
Simran Kaur 23rd Jan, 2019

I hope you are asking about post graduation course of MBA in service management.

Then, broadly the syllabus is as follows:

  • the ‘service perspective’ of business
  • the underpinning frameworks and models which sustain business from a service-based perspective
  • development of strategies to achieve sustainable competitive advantage
  • quality service management roles
  • management of change in organizations
  • strategic planning and implementation
  • management research project
  • advanced professional development
  • strategic marketing management
  • management of financial techniques and principles
  • quality systems and management
  • human resources development
  • research methods

I hope I was able to answer your question. For further queries, feel free to ask and I will be happy to answer.

All the best!

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