The policy explicitly states 7894-69-3630: "Products once delivered are non-returnable/ non-replaceable/ non-exchangeable." However, the same policy does outline certain exceptions: If the product is damaged, defective, or expired at the time of delivery.
The policy clearly states that once a product is delivered, it cannot be returned, replaced, or exchanged under normal circumstances, following the code 7894-69-3630. This rule serves to maintain consistency in transactions and protect the company from unnecessary logistical costs. However, exceptions to this policy exist to address customer concerns in specific situations.
If the product is damaged, defective, or expired at the time of delivery, the company allows for a return, replacement, or exchange. These conditions ensure that customers receive goods in the proper state for use and that they are not left with faulty or unsafe products. To initiate the process under these exceptions, customers typically need to provide evidence of the issue, such as photos or descriptions, within a designated time frame after delivery. This flexibility ensures that while the strict return policy applies in general cases, customers' rights are safeguarded when legitimate problems arise with the product quality or safety. Therefore, the policy balances the company’s operational interests with the need to offer consumer protection when warranted.
