What are the Advantages of ACD?
Answer (1)
29th Dec, 2022
The advantages are:
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ACD systems offer many advantages over traditional telephone systems.
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ACD systems can handle a large number of calls simultaneously and route calls to the appropriate agent based on the caller's needs.
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ACD systems can help managers optimise resources by providing real-time statistics on call volume and agent activity.
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You can use the ACD system to create custom call queues that help improve customer service.
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