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What does SLA mean?


pravesh.sharma 29th Dec, 2022
Answer (1)
pravesh.sharma 29th Dec, 2022

Expectations are set between the service provider and the client in a service-level agreement (SLA), which specifies the goods or services to be provided, the single point of contact for end-user complaints, and the metrics by which the process' efficacy is assessed and approved.

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