Question : Case Study 16:
LMN Services is a service-based organization. The management team wants to implement control measures to improve employee performance and customer satisfaction.
Question:
How can LMN Services benefit from an effective control system?
Option 1: By reducing customer feedback.
Option 2: By increasing employee turnover.
Option 3: By optimizing service delivery.
Option 4: By decreasing external communication.
Correct Answer: By optimizing service delivery.
Solution : The correct answer is (c) By optimizing service delivery.
An effective control system helps monitor and improve the quality of service provided by the organization. This, in turn, can lead to enhanced service delivery, which is likely to improve customer satisfaction and employee performance.
Question : Case Study 9:
How can LMN Services benefit from
Question : Case Study: XYZ Electronics Pvt. Ltd.
XYZ Electronics Pvt. Ltd. is a growing company specializing in the manufacturing of electronic gadgets. The management believes in effective directing to ensure smooth operations. Consider the following scenario to
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