Question : Case Study 16:
LMN Services is a service-based organization. The management team wants to implement control measures to improve employee performance and customer satisfaction.
Question:
Which step in the process of controlling involves setting specific performance targets for employees at LMN Services?
Option 1: Setting performance standards.
Option 2: Measuring actual performance.
Option 3: Comparing actual performance with standards.
Option 4: Evaluating employee performance.
Correct Answer: Setting performance standards.
Solution : The correct answer is (a) Setting performance standards.
Setting performance standards involves establishing clear and specific performance expectations and targets that employees are expected to meet. These standards provide a benchmark against which actual performance can be measured and evaluated in the subsequent steps of the control process.
