Question : Case Study 16: Overcoming Communication Challenges at ABC Tech
ABC Tech prioritizes overcoming communication challenges for seamless information exchange. Consider the following scenario to answer the questions.
Question :
At ABC Tech, what is a demerit of formal communication?
Option 1: Enhanced accuracy of information
Option 2: Limited flexibility in message delivery
Option 3: Hindrance to employee engagement
Option 4: Propagation of rumors and misinformation
Correct Answer:
Limited flexibility in message delivery
Solution : The correct answer is (b) Limited flexibility in message delivery
One of the demerits of formal communication at ABC Tech is the limited flexibility in message delivery. Formal communication often follows predefined channels and formats, which can restrict the adaptability and customization of messages to suit different audiences or situations. This can sometimes lead to messages being less effective in conveying the intended meaning or not resonating well with the recipients. Formal communication often emphasizes accuracy, clarity, and minimizing rumors or misinformation. However, it can sometimes lack the flexibility needed to engage employees effectively or address complex, dynamic, or sensitive issues.
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