Question : Case Study : Communication Effectiveness at XYZ Corporation
XYZ Corporation emphasizes effective communication to achieve its organizational objectives. Consider the following scenario to answer the questions.
Question :
At XYZ Corporation, what is a demerit of informal communication?
Option 1: Enhanced accuracy of information
Option 2: Limited flexibility in message delivery
Option 3: Hindrance to employee engagement
Option 4: Propagation of rumors and misinformation
Correct Answer: Propagation of rumors and misinformation
Solution : The correct answer is (d) Propagation of rumors and misinformation
A demerit of informal communication at XYZ Corporation is the potential for the propagation of rumors and misinformation. Informal communication tends to spread rapidly through informal channels and can sometimes convey inaccurate or misleading information, leading to misunderstandings and rumors within the organization. This can negatively impact employee morale, trust, and overall organizational culture. Informal communication often provides flexibility and fosters employee engagement. However, due to its informal and unstructured nature, it may lack accuracy and precision compared to formal communication channels.
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