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Question : Case Study 16: Overcoming Communication Challenges at ABC Tech

ABC Tech prioritizes overcoming communication challenges for seamless information exchange. Consider the following scenario to answer the questions.

Question :

The supervisor at ABC Tech values a well-structured approach to communication, where formal channels are utilized for official messages. This reflects which type of communication?

Option 1: Formal communication
 

Option 2: Informal communication
 

Option 3: Vertical communication

 

Option 4: Downward communication


Team Careers360 24th Jan, 2024
Answer (1)
Team Careers360 25th Jan, 2024

Correct Answer: Formal communication


Solution : The correct answer is (a) Formal communication

The supervisor valuing a well-structured approach and utilizing formal channels for official messages reflects formal communication. Formal communication follows established and recognized channels within the organization, ensuring that information is conveyed in a structured and official manner. It aligns with organizational hierarchies and is used for official announcements, policies, procedures, and other formal matters. Informal communication is typically more spontaneous and unstructured, while vertical communication encompasses communication between different levels of the organizational hierarchy. Downward communication, specifically, involves communication from higher levels to lower levels within the organizational hierarchy.

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