Question : Case Study 23:

A consumer bought a laptop online, and the seller promised a cashback offer within two weeks of purchase. However, the cashback was not credited to the consumer's account as promised. What action can the consumer take in this case?

 

Option 1: File a complaint with the District Consumer Disputes Redressal Forum.

Option 2: Lodge a complaint with the National Consumer Disputes Redressal Commission directly.

Option 3: Contact the Advertising Standards Council of India (ASCI) for assistance.

Option 4: Give up on the cashback offer, as it might be a fraudulent promise.


Team Careers360 7th Jan, 2024
Answer (1)
Team Careers360 16th Jan, 2024

Correct Answer: File a complaint with the District Consumer Disputes Redressal Forum.


Solution : The correct answer is (a) File a complaint with the District Consumer Disputes Redressal Forum.

In this case, where the seller promised a cashback offer but did not credit it as promised, the consumer can typically file a complaint with the District Consumer Disputes Redressal Forum. These forums handle consumer complaints and disputes, and they can help resolve the issue and ensure the consumer's rights are protected in such cases. It's essential to seek resolution through the appropriate consumer forum rather than giving up on a legitimate claim.

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