Question : Case Study 3:
LMN Enterprises is a retail chain looking to enhance its workforce for the upcoming holiday season. The HR department is faced with the challenge of recruiting and training temporary employees. Evaluate the following scenarios and choose the correct option:
Question:
The HR manager at LMN Enterprises decides to offer on-the-job training to temporary employees to enhance their customer service skills. What phase of staffing does this represent?
Option 1: Recruitment
Option 2: Selection
Option 3: Training and development
Option 4: Performance appraisal
Correct Answer: Training and development
Solution : The correct answer is (c) Training and development
When the HR manager at LMN Enterprises decides to offer on-the-job training to temporary employees to enhance their customer service skills, it represents the training and development phase of staffing. This phase involves activities designed to improve the skills, knowledge, and abilities of employees, ensuring they are well-equipped to perform their roles effectively. On-the-job training is a specific approach within the broader training and development process, focusing on providing practical, hands-on learning experiences while employees are actively engaged in their work tasks.
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