Question : Case Study 35: Citywide Services
The significance of accountability in Citywide Services is to:
Option 1: Reduce centralization
Option 2: Improve employee morale
Option 3: Ensure transparency and responsibility
Option 4: Encourage role ambiguity
Correct Answer: Ensure transparency and responsibility
Solution : The correct answer is (c) Ensure transparency and responsibility
The significance of accountability in Citywide Services, or any organization, is to ensure transparency and responsibility. Accountability involves individuals or teams being answerable for their actions, decisions, and outcomes. In the context of Citywide Services, emphasizing accountability helps ensure that there is clarity and transparency regarding who is responsible for specific tasks, actions, and results. It promotes a culture of responsibility, transparency, and trust within the organization.
