Correct Answer: Ensure transparency and responsibility

Solution : The correct answer is (c) Ensure transparency and responsibility

Accountability is crucial in Citywide Services to ensure transparency and responsibility. It helps ensure that actions and decisions are transparent, and individuals or entities are held responsible for their roles and obligations. This promotes trust, fairness, and efficiency in the provision of services to the city's residents. It does not aim to promote excessive centralization but rather to establish clear lines of responsibility and promote good governance. It's also focused on transparency and responsibility rather than reducing centralization or improving employee morale, although these can be potential outcomes of a culture of accountability.