Question : Case Study: ABC Retailers
ABC Retailers is a chain of stores specializing in fashion apparel. They have a hierarchical management structure with top management, middle-level management, and lower-level management. The company aims to provide a wide range of trendy clothing options and outstanding customer service.
Which level of management in ABC Retailers is responsible for implementing the plans and policies formulated by top management?
Option 1: Top management
Option 2: Middle-level management
Option 3: Lower-level management
Option 4: -
Correct Answer: Lower-level management
Solution : The correct answer is (c) Lower-level management
Lower-level management, also known as first-line or front-line management, is responsible for the actual execution of plans and policies within the various departments and teams of the organization. They ensure that the day-to-day operations align with the strategies and directions set by top management. While middle-level management may also play a role in implementing these plans, it's the lower-level managers and employees who are most directly involved in carrying out the tasks necessary to achieve the organization's goals.
