Question : Centralisation refers to ____________.
Option 1: Retention of decision making authority
Option 2: Dispersal of decision making authority
Option 3: Creating divisions as profit centres
Option 4: Opening new centres or branches
Correct Answer: Retention of decision making authority
Solution :
Centralisation refers to concentration of power or authority in few hands. An organisation is centralised when the decision-making authority is in the hand of top level management only.
Hence, option 1 is the correct answer.