Question : Many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also helping consumers in redressal of their grievances. The consumer right highlighted above is:
Option 1: Right to be informed
Option 2: Right to consumer education
Option 3: Right to be heard
Option 4: Right to seek redressal

Question

Question : Many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also helping consumers in redressal of their grievances. The consumer right highlighted above is:

Option 1: Right to be informed

Option 2: Right to consumer education

Option 3: Right to be heard

Option 4: Right to seek redressal

Team Careers360 · Accepted Answer

Correct Answer: Right to be heard

Solution : When a customer expresses discontent with a product or service, they have the right to complain and to be heard. Hence, the correct option is 3.

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