Hello,
There's grievance portal for students of IGNOU for various matter.You can raise a query regarding this either visiting the following website-
http://igram.ignou.ac.in/
Or you can email your query mentioning details to ssc@ignou.ac.in (mailto:ssc@ignou.ac.in)
They're really attentive towards queries of students and you'll surely get a reply.
Regular exam updates, QnA, Predictors, College Applications & E-books now on your Mobile