Question : Statement 1: Physical distribution involves activities related to order processing and inventory management.
Statement 2: Physical distribution has an influence on customer satisfaction and business efficiency.
Option 1: Both statements are correct.
Option 2: Statement 1 is correct, and statement 2 is false.
Option 3: Both statements are incorrect.
Option 4: Statement 2 is correct, and statement 1 is false.
Correct Answer: Both statements are correct.
Solution : The correct answer is (a) Both statements are correct.
Statement 1 is correct. Physical distribution encompasses a range of activities related to the efficient movement and management of goods, including order processing, inventory management, transportation, and warehousing.
Statement 2 is correct. Physical distribution does indeed influence customer satisfaction by ensuring timely delivery and product availability. It also impacts business efficiency by optimizing processes, reducing costs, and improving overall logistics and supply chain management.
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