Question : Statement 1: The Consumer Protection Act ensures that consumers have access to a quick and efficient dispute resolution process.
Statement 2: It establishes consumer forums at different levels to handle complaints in a timely manner.
Option 1: Both statement 1 and statement 2 are true.
Option 2: Statement 1 is true, but statement 2 is false
Option 3: Statement 1 is false, but statement 2 is true.
Option 4: Both statement 1 and statement 2 are false.
Correct Answer: Both statement 1 and statement 2 are true.
Solution : The correct answer is (a) Both statement 1 and statement 2 are true.
Statement 1 is true. The Consumer Protection Act ensures that consumers have access to a quick and efficient dispute resolution process. This is achieved through the establishment of consumer forums that aim to resolve consumer complaints in a timely manner.
Statement 2 is also true. The act establishes consumer forums at different levels, such as District Consumer Disputes Redressal Commissions, State Consumer Disputes Redressal Commissions, and the National Consumer Disputes Redressal Commission, to handle complaints and disputes in a timely and efficient manner.
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