Syllabus for service management?
Answer (1)
23rd Jan, 2019
I hope you are asking about post graduation course of MBA in service management.
Then, broadly the syllabus is as follows:
- the ‘service perspective’ of business
- the underpinning frameworks and models which sustain business from a service-based perspective
- development of strategies to achieve sustainable competitive advantage
- quality service management roles
- management of change in organizations
- strategic planning and implementation
- management research project
- advanced professional development
- strategic marketing management
- management of financial techniques and principles
- quality systems and management
- human resources development
- research methods
I hope I was able to answer your question. For further queries, feel free to ask and I will be happy to answer.
All the best!
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