What is the role of ITIL in IT service management?
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17th May, 2023
ITIL is a widely adopted framework for IT service management that provides best practices for designing, delivering, and improving IT services. ITIL helps organizations align their IT services with business objectives, improve service quality, and optimize IT service delivery. The framework covers a range of IT service management areas, including incident management, problem management, change management, service level management, and service desk management.
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