Correct Answer: Job analysis

Solution : The correct answer is (a) Job analysis.

The first step in the staffing process is typically job analysis. Job analysis involves systematically gathering and analyzing information about a job to understand its tasks, responsibilities, qualifications, and other relevant factors. It helps in developing a clear understanding of the requirements and expectations of the job role. Job analysis provides the foundation for effective recruitment, selection, and other staffing activities by identifying the knowledge, skills, abilities, and other characteristics needed for successful job performance.