Question : Case Study 10: Citywide Services
Citywide Services, a government agency, is considering decentralization to improve its public services.
Question:
Decentralization at Citywide Services can lead to:
Option 1: Enhanced accountability
Option 2: Duplication of resources
Option 3: Increased centralization
Option 4: Simplified communication
Correct Answer: Enhanced accountability
Solution : The correct answer is (a) Enhanced accountability
Decentralization at Citywide Services can lead to enhanced accountability. When decision-making and responsibilities are distributed to lower levels of the organization, it becomes clearer who is responsible for specific tasks and outcomes. This accountability can result in increased efficiency, effectiveness, and a stronger focus on delivering better public services to the community, as individuals and teams take ownership of their roles and performance.
