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Question : Case Study 10: Citywide Services

Citywide Services, a government agency, is considering decentralization to improve its public services.

Question:

Decentralization at Citywide Services can lead to:

 

Option 1: Enhanced accountability

Option 2: Duplication of resources

Option 3: Increased centralization

Option 4: Simplified communication


Team Careers360 2nd Jan, 2024
Answer (1)
Team Careers360 11th Jan, 2024

Correct Answer: Enhanced accountability


Solution : The correct answer is (a) Enhanced accountability

Decentralization at Citywide Services can lead to enhanced accountability. When decision-making and responsibilities are distributed to lower levels of the organization, it becomes clearer who is responsible for specific tasks and outcomes. This accountability can result in increased efficiency, effectiveness, and a stronger focus on delivering better public services to the community, as individuals and teams take ownership of their roles and performance.

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