Question : Case Study 11:
ABC Pharmaceuticals is a company that manufactures and sells medicinal products. The management team at ABC is concerned about maintaining the quality of its products and ensuring compliance with regulatory standards.
Question:
Which feature of controlling is ABC Pharmaceuticals most likely to emphasize?
Option 1: Goal setting.
Option 2: Employee training.
Option 3: Workplace diversity.
Option 4: External communication.
Correct Answer: Goal setting.
Solution : The correct answer is (a) Goal setting.
Given that ABC Pharmaceuticals is concerned about maintaining product quality and regulatory compliance, the most relevant feature of controlling for them to emphasize would be "goal setting." Goal setting involves establishing clear objectives and standards for performance, which is crucial in ensuring that the products meet quality standards and regulatory requirements. This allows the company to measure its performance against these goals and take corrective actions if necessary to maintain the desired quality and compliance levels.
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