Question : Case Study 15: Citywide Services
A centralized decision-making approach might hinder Citywide Services':
Option 1: Goal achievement
Option 2: Employee empowerment
Option 3: Coordination among departments
Option 4: Effective resource allocation
Correct Answer: Coordination among departments
Solution : The correct answer is (c) Coordination among departments.
Centralized decision-making can hinder coordination among departments because it can create silos and make it difficult for departments to communicate and collaborate with each other. When decisions are made by a small group of people at the top of the organization, it can be difficult for lower-level employees to have their voices heard or to get their ideas implemented. This can lead to frustration and resentment, and can make it difficult for departments to work together effectively.
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