Question : Case Study 3: Citywide Services
Citywide Services, a government agency, is focused on enhancing its public services through efficient organizing.
Question:
A centralized decision-making approach might hinder Citywide Services':
Option 1: Goal achievement
Option 2: Employee empowerment
Option 3: Coordination among departments
Option 4: Effective resource allocation
Correct Answer: Coordination among departments
Solution : The correct answer is (c) Coordination among departments
Centralized decision-making can slow down decision-making processes and limit effective communication and coordination among different departments within the organization. When decisions are made at the top and passed down, it can impede the flow of information and collaboration across various departments, hindering the overall coordination and efficiency of services.
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