Question : Case Study 41: Citywide Services
Citywide Services' focus on accountability is essential for:
Option 1: Encouraging role ambiguity
Option 2: Enhancing cross-functional collaboration
Option 3: Ensuring responsibility and transparency
Option 4: Promoting centralization
Correct Answer: Ensuring responsibility and transparency
Solution : The correct answer is (c) Ensuring responsibility and transparency
Citywide Services' focus on accountability is essential for ensuring responsibility and transparency. Accountability holds individuals and teams responsible for their actions, decisions, and outcomes. It ensures that there is clarity regarding roles and responsibilities, and individuals are answerable for fulfilling their duties. Additionally, it promotes transparency by making actions and decisions visible and traceable, contributing to an open and responsible organizational culture.
