Question : Case Study: ABC Retailers
ABC Retailers is a chain of stores specializing in fashion apparel. They have a hierarchical management structure with top management, middle-level management, and lower-level management. The company aims to provide a wide range of trendy clothing options and outstanding customer service.
Which level of management in ABC Retailers is responsible for supervising employees and ensuring they perform their tasks efficiently?
Option 1: Top management
Option 2: Middle-level management
Option 3: Lower-level management
Option 4: -
Correct Answer: Lower-level management
Solution : The correct answer is (c) Lower-level management
Lower-level management, also known as first-line or front-line management, is directly responsible for overseeing employees, their work, and day-to-day operations. They are typically responsible for ensuring that employees are performing their tasks efficiently and according to established standards and procedures. This level of management plays a crucial role in the operational aspects of the organization.
