Question : Case Study: XYZ Motors believes in treating employees with kindness and fairness while maintaining firmness. Which principle of management does this represent?
Option 1: Unity of direction
Option 2: Order
Option 3: Unity of command
Option 4: Kindliness and justice
Correct Answer: Kindliness and justice
Solution : The correct answer is (d) Kindliness and justice
The principle of "Kindliness and justice" in management emphasizes treating employees with kindness, fairness, and empathy while also maintaining necessary firmness and authority. It promotes a balanced approach in managerial interactions, ensuring employees are treated fairly and respectfully while also upholding discipline and order within the organization. XYZ Motors' belief in treating employees with kindness and fairness while maintaining firmness aligns with the principle of kindliness and justice.