Question : Statement 1: Informal communication is always based on official channels.
Statement 2: Informal communication follows the official hierarchy of the organization.
Option 1: Both statements are correct.
Option 2: Statement 1 is correct, and statement 2 is false.
Option 3: Both statements are incorrect.
Option 4: Statement 2 is correct, and statement 1 is incorrect.
Correct Answer: Both statements are incorrect.
Solution : The correct answer is (c) Both statements are incorrect.
Statement 1 is incorrect. Informal communication is characterized by casual, unofficial interactions that occur outside of formal channels. It is not bound by official channels and often takes place through spontaneous conversations, emails, text messages, or social interactions among employees.
Statement 2 is also incorrect. Informal communication typically bypasses the official hierarchy of an organization. It allows for more direct and open communication among individuals regardless of their position in the organizational hierarchy. Informal communication can occur horizontally (between colleagues) or vertically (across different levels of the organization) without strictly adhering to the formal structure.
