Question : Which step in the controlling process involves taking corrective action?
Option 1: Setting performance standards.
Option 2: Measuring actual performance.
Option 3: Comparing actual performance with standards.
Option 4: Evaluating employee performance.
Correct Answer: Comparing actual performance with standards.
Solution : The correct answer is (c) Comparing actual performance with standards.
Taking corrective action is the step in the controlling process that follows the comparison of actual performance with standards. Once actual performance has been measured and compared with the established standards or benchmarks, any deviations or variations between the two are identified. This comparison provides insights into whether the performance is meeting, exceeding, or falling short of the desired standards. When discrepancies are identified, managers need to take corrective action to address the gaps and bring the actual performance back in line with the standards. Corrective actions are necessary to rectify the issues, improve performance, and ensure that the organization is on track to achieve its goals.
