Question : Case Study 16: Overcoming Communication Challenges at ABC Tech
ABC Tech prioritizes overcoming communication challenges for seamless information exchange. Consider the following scenario to answer the questions.
Question :
ABC Tech faces difficulties in communication due to differences in perception and attitude among employees. This barrier to effective communication is known as:
Option 1: Semantic barrier
Option 2: Psychological barrier
Option 3: Organizational barrier
Option 4: Personal barrier
Correct Answer:
Psychological barrier
Solution : The correct answer is (b) Psychological barrier
A psychological barrier in communication refers to factors related to the mind and mental processes that hinder effective communication. In this scenario, differences in perception and attitude among employees act as a psychological barrier, influencing how they interpret and respond to messages. A semantic barrier pertains to language and meaning differences, an organizational barrier relates to obstacles within the structure of the organization, and a personal barrier involves individual traits affecting communication.
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