Question : Case Study 18:
ABC Pharmaceuticals is a company that manufactures and sells medicinal products. The management team at ABC is concerned about maintaining the quality of its products and ensuring compliance with regulatory standards.
Question:
Which feature of controlling is ABC Pharmaceuticals most likely to emphasize?
Option 1: Goal setting.
Option 2: Employee training.
Option 3: Workplace diversity.
Option 4: External communication.
Correct Answer: Goal setting.
Solution : The correct answer is (a) Goal setting.
ABC Pharmaceuticals is most likely to emphasize goal setting in the process of controlling. Goal setting is a crucial aspect of control as it involves defining specific objectives related to product quality and regulatory compliance. It allows the company to establish clear standards and expectations for quality and regulatory standards, which can then be monitored and controlled to ensure they are met. Employee training, workplace diversity, and external communication are important but are not as directly related to controlling the quality of products and regulatory compliance.
