Question : Case Study 4: Global Innovations
Global Innovations, a technology company, is adopting a matrix structure to better manage its diverse operations.
Question:
The matrix structure's dual reporting relationships can lead to:
Option 1: Streamlined communication
Option 2: Role ambiguity
Option 3: Excessive centralization
Option 4: Limited decision-making
Correct Answer: Role ambiguity
Solution : The correct answer is (b) Role ambiguity
In a matrix structure, employees report to both a functional manager and a product or project manager, which can create uncertainty and confusion regarding their roles, responsibilities, and to whom they should prioritize their efforts. This duality can sometimes result in unclear expectations and potentially lead to role ambiguity.
