Question : Case Study : Communication and Employee Engagement at PQR Solutions
PQR Solutions focuses on effective communication to enhance employee engagement. Consider the following scenario to answer the questions.
Question:
At PQR Solutions, which leadership quality contributes to creating a positive work culture?
Option 1: Rigid adherence to rules
Option 2: Isolation from employees
Option 3: Empathy and active listening
Option 4: Micromanagement
Correct Answer: Empathy and active listening
Solution : The correct answer is (c) Empathy and active listening.
Empathy and active listening are essential qualities that promote understanding, collaboration, and a supportive work environment. Leaders who possess empathy can relate to and understand the feelings and perspectives of their employees, allowing for better communication, trust, and morale within the team. Active listening involves attentively hearing and comprehending employees' concerns, ideas, and feedback, leading to a sense of being valued and heard.
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