Question : Case Study 6: Effective Communication at ABC Enterprises
ABC Enterprises places a strong emphasis on effective communication to achieve its organizational goals. Consider the following scenario to answer the questions.
Question :
At ABC Enterprises, which leadership quality contributes to maintaining a positive work environment?
Option 1: Rigid adherence to rules
Option 2: Isolation from employees
Option 3: Empathy and active listening
Option 4: Micromanagement
Correct Answer: Empathy and active listening
Solution : The correct answer is (c) Empathy and active listening.
Empathy involves understanding and sharing the feelings and perspectives of others, while active listening entails genuinely focusing on and comprehending what others are communicating. Both of these qualities are crucial for building trust, fostering good relationships, and creating a positive work environment. When leaders demonstrate empathy and engage in active listening, they show understanding and consideration for their employees' concerns, needs, and feedback. This contributes to a culture of respect, cooperation, and collaboration, ultimately enhancing the overall workplace atmosphere.
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