Question : Case Study: PQR Software Solutions (Continued)
In the planning process for the new customer support system, what should PQR Software Solutions do after evaluating alternative courses of action?
Option 1: Identifying various courses of action
Option 2: Identifying potential risks
Option 3: Setting objectives and goals
Option 4: Allocating resources
Correct Answer:
Identifying potential risks
Solution : The correct answer is (b). Identifying potential risks
Identifying potential risks is a crucial step in the planning process as it allows the company to anticipate and mitigate potential challenges that may arise during the implementation of the chosen course of action. By identifying risks, PQR Software Solutions can develop strategies to address them effectively, ensuring a smoother and more successful implementation of the new customer support system.
