Question : Case Study: PQR Software Solutions (Continued)
In the planning process for the new customer support system, what should PQR Software Solutions do after evaluating alternative courses of action?
Option 1: Identifying various courses of action
Option 2: Identifying potential risks
Option 3: Setting objectives and goals
Option 4: Allocating resources
Correct Answer: Setting objectives and goals
Solution : The correct answer is (c). Setting objectives and goals
After evaluating various courses of action, the next logical step is to set clear objectives and goals for the new customer support system. This involves defining what PQR Software Solutions aims to achieve with the system, such as improving response times, enhancing customer satisfaction, or reducing operational costs. Clear objectives and goals provide a roadmap for subsequent planning and implementation activities. Once the objectives are established, PQR Software Solutions can then move forward with allocating resources, managing potential risks, and executing strategies to meet its goals effectively.
