Question : Case Study: PQR Software Solutions (Continued)
In the planning process for the new customer support system, what should PQR Software Solutions do after evaluating alternative courses of action?
Option 1: Identifying various courses of action
Option 2: Identifying potential risks
Option 3: Setting objectives and goals
Option 4: Allocating resources
Correct Answer: Setting objectives and goals
Solution : The correct answer is (c). Setting objectives and goals
Setting clear objectives and goals is crucial in the planning process. Once PQR Software Solutions has assessed different courses of action, it needs to define the specific outcomes and targets it aims to achieve with the new customer support system. Establishing objectives and goals provides a clear direction and purpose for the planning process and guides subsequent activities, including resource allocation, risk management, and implementation strategies.
