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Question : Case Study: PQR Software Solutions (Continued)

In the planning process for the new customer support system, what should PQR Software Solutions do after evaluating alternative courses of action?

Option 1: Identifying various courses of action
   

Option 2: Identifying potential risks
    

Option 3: Setting objectives and goals

 

Option 4: Allocating resources


Team Careers360 7th Jan, 2024
Answer (1)
Team Careers360 13th Jan, 2024

Correct Answer: Setting objectives and goals


Solution : The correct answer is (c). Setting objectives and goals

After evaluating various courses of action, the next logical step is to set clear objectives and goals for the new customer support system. This involves defining what PQR Software Solutions aims to achieve with the system, such as improving response times, enhancing customer satisfaction, or reducing operational costs. Clear objectives and goals provide a roadmap for subsequent planning and implementation activities. Once the objectives are established, PQR Software Solutions can then move forward with allocating resources, managing potential risks, and executing strategies to meet its goals effectively.

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