Correct Answer: Both statements are incorrect.

Solution : The correct answer is (c) Both statements are incorrect.

Statement 1 is incorrect. The effectiveness of communication, whether formal or informal, depends on the context, the message being conveyed, the audience, and the purpose. There are situations where formal communication is more effective, such as official announcements, policies, or procedures. However, informal communication can be equally effective or even more so in certain contexts, especially when it comes to quick information sharing, relationship-building, or conveying personal experiences.

Statement 2 is incorrect. Informal communication can be used to transmit official information within an organization. While formal communication channels are typically used for official and structured messages, informal communication can also convey official information, especially when it's urgent or when a personal touch is needed to convey the message effectively. Informal communication is versatile and can serve various communication needs in the workplace.