Question : Case Study : Communication Effectiveness at XYZ Corporation
XYZ Corporation emphasizes effective communication to achieve its organizational objectives. Consider the following scenario to answer the questions.
Question :
The CEO of XYZ Corporation values open communication and encourages employees to share their ideas and concerns. This reflects which type of communication?
Option 1: Formal communication
Option 2: Informal communication
Option 3: Vertical communication
Option 4: Downward communication
Correct Answer:
Informal communication
Solution : The correct answer is (b) Informal communication
The CEO valuing open communication and encouraging employees to share their ideas and concerns represents an informal communication approach. Informal communication is characterized by free-flowing and unstructured exchanges of information, ideas, and concerns within an organization. It often occurs spontaneously and is not bound by formal channels or hierarchy. In this scenario, the CEO's encouragement for open communication implies a culture that fosters informal communication, allowing employees to freely share their thoughts and opinions.
