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Question : Case Study : Communication Effectiveness at XYZ Corporation

XYZ Corporation emphasizes effective communication to achieve its organizational objectives. Consider the following scenario to answer the questions.

Question :

The CEO of XYZ Corporation values open communication and encourages employees to share their ideas and concerns. This reflects which type of communication?

Option 1: Formal communication
 

Option 2: Informal communication
 

Option 3: Vertical communication

 

Option 4: Downward communication


Team Careers360 24th Jan, 2024
Answer (1)
Team Careers360 25th Jan, 2024

Correct Answer: Informal communication


Solution : The correct answer is (b) Informal communication

The CEO valuing open communication and encouraging employees to share their ideas and concerns represents an informal communication approach. Informal communication is characterized by free-flowing and unstructured exchanges of information, ideas, and concerns within an organization. It often occurs spontaneously and is not bound by formal channels or hierarchy. In this scenario, the CEO's encouragement for open communication implies a culture that fosters informal communication, allowing employees to freely share their thoughts and opinions.

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