Service Management

What is Service Management

On vacations, families, and friends just want to have fun and let their hair down. They prefer to stay in hotels where the management will take care of their needs and be at their service whenever needed. This also holds in restaurants and bars.

This is where service management comes in. Service Management (SM) is mainly based on the hospitality industry. It is the administrative and managerial study of setting up a business in the hospitality industry.

It involves a wide range of activities, such as lodging, event planning, tourism management, transportation, theme parks, and hospitality service entrepreneurship.

Service Management courses provide the students with the necessary skills and knowledge required to be successful in various realms of the hospitality industry, such as resorts, hotels, and restaurants. It also prepares the students for leadership positions and abilities.

They learn the skills of staff development, team building, leadership in hospitality, entrepreneurship, and customer service, among many others. Specializations within this may include travel and tourism management, food management, and hotel and resort management.

Eligibility Criteria (UG & PG) of Service Management

Bachelor’s- Interested candidates:

● Must have qualified 10+2 level from a recognized educational institution.

● Must have studied Commerce or Science subjects at the 10+2 level. English is mandatory.

● Must achieve a minimum of 50% aggregate.

Master’s- Interested candidates:

● Must have a BBA degree.

● Must have achieved a 50% aggregate in BBA.

Entrance Exams for Service Management

Students that wish to pursue BBA in Service Management must have studied either science or commerce in their 12th standard. Admission into most BBA colleges depends upon the 10+2 marks and college-specific entrance tests.

In some colleges, rounds of interviews and discussions may also be conducted to test the skills of the students.

These entrances differ with every college, and if one does well in them, they are given admission to the particular institution.

For MBA as well, most universities either provide their entrance examination procedures or look at CAT, MAT, CMAT, and GMAT scores to provide admission.

BBA Exams:

●  NPAT: The National test for Programmes After Twelfth exams are entrance exams for students that wish to pursue BBA courses in Narsee Monjee Institute of Management Studies (NMIMS).

●  DU JAT: The Delhi University Joint Admission Test is the entrance examination for students that wish to pursue any business and management courses at Delhi University.

●   SET BBA: The Symbiosis Entrance Test for BBA is for admission of students that wish to pursue any BBA courses in the Symbiosis International University.

MS in G&O:

●  MAT: Management Aptitude Test is an entrance test that is conducted by the All India Management Association. This test is for the admission of students into several MBA programmes across a variety of colleges.

● CAT: The Common Admission Test is for the admission of students into graduate management programmes. It is a computer-based test and forms the basis of entry into several colleges across the country.

● GMAT: The Graduate Management Aptitude Test is a computer-based test that provides admission into a variety of graduate management programmes across colleges. It is organized by the Graduate Management Admission Council.

Required Skillset for Service Management

Service Management students work in close contact and in accordance with human beings and management professions. Thus, these students require some specific skills apart from course knowledge which will help them excel in the field. Some of these skills include:

• Leadership Skills: An SM student must have effective leadership skills. Service Management professions entail leadership roles and managerial positions, and hence, to excel in the field, the student must have well-developed leadership skills.

• Communication Skills: Service Management is a course where the students must work in accordance with their guests and other people. This makes professional communication skills very important. They must know how to treat their customers and keep them happy, for which communication skills are prime.

• Time Management: Time management skills are also very important for students of SM. The hospitality industry is a quick-paced one and to keep up with it, the students must be able to multitask and manage their time efficiently.

• Decision Making: Students of SM must have quick decision-making skills. They must think of alternative solutions during crises quickly and efficiently and develop problem-solving skills.