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Emeritus Customer Relationship Management Courses & Certifications

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Transforming Customer Experience: Strategies for Service Industry

The Transforming Customer Experience: Strategies for Service Industry online course is designed to equip professionals with the essential skills and knowledge to excel in today's service-driven economies. This Transforming Customer Experience: Strategies for Service Industry certification by Emeritus is ideal for individuals from diverse backgrounds who seek to improve operational efficiency, boost customer satisfaction, and drive business growth through exceptional customer service.

Throughout the Transforming Customer Experience: Strategies for Service Industry certification course, participants will delve into crucial aspects of customer experience management, exploring customer behaviour, service innovation, and digital marketing strategies tailored to the service industry. Real-world examples from renowned companies like Starbucks, Amazon, Singapore Airlines, and others illustrate successful customer experience practices that participants can apply in their organisations.

Led by experienced industry professionals and expert academicians at the NUS Business School, the programme's modules blend online and in-person sessions to offer flexibility for working professionals. Engaging with fellow participants on industry discussion boards and collaborating on case studies and real-world projects further enriches the learning experience.

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2 Months
$ 1,400

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