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14 Courses and Certifications
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twitterTo provide quality services to your customers and manage the customer relationship is called service management. Services offered to the customers, communication with customers, and management of all these services come under service management. Many businesses use service management as a tool to provide products and services that meet customer needs and goals. Candidates will study marketing skills, organisational behaviour, marketing management, and consumer behaviour in these courses. Service management courses provide foundational to advance topics irrespective of your educational background.
What is Service Management Courses
Before going forward, let us understand the meaning of service first. A service is a product or part of the product which provides value to the customer and in return customer pay for that. Service management is the capability of an organisation or business to provide value to customers in the form of services. Service management training courses are generally MBA programmes of 2 years and provide strategies and knowledge for the advancement of the services in any organisation. For further study, students can opt for a doctorate for research in service management.
Who can Pursue Service Management Courses?
Service management online courses are available to a wide range of audiences. For enrolling in the MBA programme of service management, students from any bachelor's background can apply. It is open to students, working professionals, career switchers, and individuals who want career advancement. There are many online courses as well which provide flexibility to the students and working professionals, to learn at their own pace.
Eligibility Criteria of Service Management Courses
Eligibility criteria for enrolment in service management courses vary from institution to institution. Some institutions conduct entrance tests, some direct interviews, and some even ask for work experience. But there is some common eligibility that you will find in the admissions process of most of the colleges.
Undergraduate Level (UG):
- Candidates should have passed 10+2 or equivalent from any recognized board.
- He/She should have a minimum of 60% marks in their 10+2. Note that the minimum percentage can change according to the college requirement.
Postgraduate level (PG):
- Candidates should have a bachelor's degree in any discipline from a recognized university.
- Candidates should possess a minimum of 50% marks in their degree if he or she is from the general category. For reserved category candidates a minimum of 45% is required.
- He/She should have to pass the admission test to get admission to the college.
Skills Required for Service Management Courses
Service management certificate courses are designed for individuals with no prior experience in this domain. Therefore, the course curriculum focus on the basics of management first and then on the advanced management topics. However, there are some skills that are not required but would be beneficial for the candidates.
- Product knowledge skills
- Technical skills
- Problem-solving skills
- Customer service skills
- Leadership skills
- Knowledge of industry delivery standards
- Business analysis skills
What You Will Learn in Service Management Courses
This section of the article will provide you with topics that you can expect to learn after the completion of these courses. You will learn about the service value chain, service value system, four-dimensional model, and more. The curriculum for these courses can vary from provider to provider. But here are some key topics, you can expect to learn.
- Quality Management
- Business Policy
- Performance Management
- International Business Management
- Marketing Management
- Financial Management
- Organizational Behaviour
- Business Skills Development
- Managerial Economics
Popular Service Management Courses by Top Providers
Generally service management courses are provided by many B-schools via MBA but there are other online providers as well who offer free service management courses. These online providers often collaborate with different business schools and offer their courses on their platforms. It provides flexibility to the students as these courses can be accessed from anywhere with only the help of the Internet. Below are some of the prominent online providers that offer service management courses.
Career Opportunities After Service Management Courses
Many business organisations seek individuals with expertise in service management to engage more consumers. Individuals with good knowledge can easily find a job in private or government organisations. There are several job roles provided below that are highly in demand.
- Research Officer
- Sales Manager
- Production Manager
- Marketing Manager
- Management Accountant
- Business Development Manager
Salary Trends in Service Management Courses
After completing service management classes, candidates can expect a good amount of salary because of its high demand in the industry. The point to note here is that the salary of individuals depends upon experience and job roles. Below is the table containing job roles and their respective average annual salary.
Job Profile | Average Salary Per Annum |
Sales Manager | Rs. 5,83,956 (Approx.) |
Production Manager | Rs. 7,34,509 (Approx.) |
Marketing Manager | Rs. 7,03,192 (Approx.) |
Management Accountant | Rs. 4,87,213 (Approx.) |
Business Development Manager | Rs. 6,27, 369 (Approx.) |
*Source: Payscale
Scope of Service Management Courses
MBA in service management is not as popular course as others because many aspirants do not even have knowledge about this course. But this is a course that can offer candidates good career prospects. Many big companies focus on delivering the best service to their client and they continuously look for experts in service management to provide better services. Individuals with experience in service management often provide their services in market analysis, supply and chain management, logistics management, and relationship development.
Resource Links for Online MBA
Top Recruiters in Service Management Courses
There are many global companies that recruit individuals with knowledge of service management courses. If you are pursuing your MBA in service management from a good B-school then it is a high chance that you will get placed in these top companies from the college itself. However, these companies continuously look for talent and also recruit candidates from off-campus through various placement drives. They also welcome individuals with experience in service management and offer various good job roles. Here are some of the notable companies that recruit graduates of service management courses.
- Amazon
- Marriott Hotels
- IndiGo Airlines
- Jet Airways
- Seed InfoTech
- Genpact
- Le-Meridian
- J P Morgan
- Deloitte
FAQ's
1. What is service management?
Ans: It refers to the practice of designing, delivering, managing, and improving services that meet the needs of customers and the organization.
2. What are the benefits of taking service management courses?
Ans: Some benefits include gaining a comprehensive understanding of service management frameworks improving problem-solving skills, enhancing customer satisfaction, and boosting career prospects in service-focused industries.
3. Are there any prerequisites for enrolling in service management courses?
Ans: Prerequisites vary depending on the course and its complexity. Introductory courses might not have prerequisites, while more advanced courses could require a prior degree or experience in management or related fields.
4. Are service management courses online?
Ans: Yes, many service management courses are available online, offering flexibility for learners to study at their own pace.
5. Can I get certified in service management?
Ans: Yes, many service management courses offer certification options. These certifications can enhance your credibility and career prospects.
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