4 Courses and Certifications

Free Customer Relationship Management Courses & Certifications

Career Category
Specialization
Job Role
Skills
Culture of Services Paradox of Customer Relations

Offered by

Certificate

Culture of Services Paradox of Customer Relations

The Culture of Services: Paradox of Customer Relations course by edX is a service-based programme which makes the candidates involve more in services towards society. Service to people is service to God. This  Culture of Services: Paradox of Customer Relations training course offers the candidates a new perspective towards the customer service that includes hospitality towards customers and their satisfaction. These two factors are important which any candidate can learn through this programme. 

Culture of Services: Paradox of Customer Relations certification course will make the candidate understand customer service and the importance of quality of service through videos taken in real service organisations such as restaurants, hotels. The certificate given is signed by the instructor and carries the institution logo. Candidates can also share their certificate. They can also add it to their resume or LinkedIn profiles to catch job opportunities. Candidates with these certificates can also go ahead in their careers. 

Learners can attend the Culture of Services: Paradox of Customer Relations training course anytime as it is a self-paced programme. Scholarships and financial aids are also provided to the economically weak students in order to support their willingness to learn something new.

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8 Weeks
Beginner
Free
Skills Covered:
Hospitality skills
Customer Relationship Management

Offered by

Certificate

Customer Relationship Management

Swayam's Customer Relationship Management certification is a postgraduate-level course that falls under the category of management studies. It is a three-credit course and will be instructed by Shainesh G. The programme focuses on explaining how CRM helps businesses to implement strategic practices and technologies to gain and retain customers.

Candidates will gain a strong base of CRM concepts and know-how to turn short-term customers into a long-term relationship. The online Customer Relationship Management training covers topics such as customer retention, centricity, lifetime value, value management, and customer engagement. Understand the best practices required for customer relationship management and apply them in real-life situations to build a robust relationship with the customers.

Experts from the industry craft and update the Customer Relationship Management programme. The course study material has been verified by the national coordinator of management studies, Indian Institute of Management, Bangalore (IIMB). Swayam also allows the transfer of credits for the course, provided that the candidate's university or college accepts the same.

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6 Weeks
23 January 2025 - 29 April 2025
Free
Skills Covered:
Customer service

Offered by

Certificate

Transform Your CRM With Sap C/4hana Movement

To help the course takers realize the contemporary relevance of SAP C/4HANA in organisations, Transform Your CRM with SAP C/4HANA Movement certification, a comprehensive training program that has everything in terms of theoretical knowledge and practical exposure that a learner will need to move his on-premise SAP Customer Relationship Management (SAP CRM) application SAP Commerce solutions and SAP Marketing to the cloud.

This course can be pursued from anywhere in the world, free of cost and according to one's schedule since it is self-paced. It is delivered by an eminent faculty from openSAP. Subtitles have been provided for people who have dialect problems. It also offers the option of reactivation for candidates who wish to access the graded assignments and take the final assignments. 

Learners can get their doubts addressed in the discussion forum and indulge in knowledge sharing therein. Self-tests allow candidates to check their progress and ensure they derive the most from each week. It is a highly relevant and holistic training program for its target audience.

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4 Weeks
Free
Skills Covered:
Software management
Certificate in Customer Services

Offered by

Certificate

Certificate in Customer Services

200 Hours
Free

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