7 Courses and Certifications

Futurelearn Communication Courses & Certifications

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Intercultural Communication Dynamics of cultural identities in global interaction

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Certificate

Intercultural Communication: Dynamics of cultural identities in global interaction

FutureLearn’s Intercultural Communication training focuses on the necessities of cross-cultural communication and relations. China’s renowned foreign language institutions, Shanghai International Studies University (SISU) has developed the course. The training will be mentored by expert instructors from the university, Steve Kulich, Hongling Zhang, and Ruobing Chi. 

Considering that businesses have become global, the Intercultural Communication online course helps candidates recognise the distinctions of intercultural interaction from all over the world. The study process is facilitated by teaching the candidates to understand their own cultural identities along with those of others. The syllabus emphasises on different communication styles, the contrast in values across countries, cultivation of intercultural adaptation, etc.

The Intercultural Communication: Dynamics of cultural identities in global interactionis a five-week course and requires a weekly study of four hours. Candidates can participate in the training for free and start learning at their own pace immediately. Additionally, applicants can avail of unique features and a printable certificate by picking the upgrade or unlimited option. 

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5 Weeks
Beginner
Free
Skills Covered:
Communication skills
Certificate

Communicating with Diverse Audiences

Communication is critical for a professional in any domain. However, what sets one apart, is communicating seamlessly in a diverse setting, with people from various backgrounds, thus ensuring a seamless interaction. 

The online Communicating with Diverse Audiences programme imparts learning in this sphere exactly, enabling aspirants to master barrier-less communication, no matter what the situation. 

FutureLearn offers the Communicating with Diverse Audiences training course in collaboration with the CPD Certification Service. Hence, learners undertake a programme that conforms to continuing the professional development principles and become certified professionals in the process. 

The course curriculum covers essential topics of this domain, including the role of language and culture in communication, unconscious and language bias, how language establishes interpersonal relationships, and more. 

Other than the course content, students will avail an array of benefits as well. The Communicating with Diverse Audiences certificate programme offers a 100% online training, a short duration of four weeks, a chance to earn a digital certificate, and more. Learners can also preview a couple of the course steps to understand what the programme is about before they join.

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4 Weeks
Beginner
Free
Skills Covered:
Communication skills
Certificate

Effective Questioning for Call Handlers

To ensure high levels of customer service and, in some cases, safety, Effective Questioning for Call Handlers Certification can help you or your business converse to people over the phone more effectively.

The Effective Questioning for Call Handlers Certification Course will look at the results of various types of questioning and how this impacts calls. You will also look at how technology affects caller-call handler interaction and how software architecture can support telephone service delivery.

All students receive Effective Questioning for Call Handlers Certification by The University of East Anglia after fulfilling requirements and this course is provided in collaboration with Canva by Future Learn.

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3 Weeks
Beginner
1,100

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Certificate

Communicating across Cultures

3 Weeks
Free

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