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Vocational CRM Domestic Voice

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NIOS via Swayam
Certificate

Vocational : CRM Domestic Voice

The CRM Domestic Voice online course introduces students to the basic principles of Business Process Outsourcing along with the importance of effective communication and personality development at the workplace. The course will allow students to improve their basic language skills by introducing concepts like parts of speech and its various supporting components.

The CRM Domestic Voice course offered by Swayam is coordinated by Radhika B. of the National Institute of Open Schooling. This is a skill-based course that helps students in developing strong customer relationship management skills. The course helps in identifying the importance of customer service, types of customers, and the ability to handle customer queries efficiently.

The CRM Domestic Voice Training course will help students acquire a basic knowledge of computer systems along with the components of internet domain systems, webpages, and various internet services like social networking sites. The course carries 10 credits and is taught for a period of 24 weeks. This practical-oriented course will help students improve their overall technical skills and presentation skills.

...Read More
24 Weeks
Skills Covered:
Computer skills Language skills Sales skills Customer service

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